FAQ

Once you place your order and upload your photo, our team will create your personalised Photobrick design.

Within 24 hours, we’ll email you a digital preview for your approval.

Once you approve the design, we’ll prepare and dispatch your order.

After dispatch, you’ll receive tracking information by email where available.

If you need an update at any time, contact us at info@photobrick.com.au with your order number.

Yes. If you need to change your photo, design, size, frame, shipping address or another order detail, please contact us as soon as possible.

You can also request design changes when you receive your preview.

Once the final design has been approved and your order has been prepared for dispatch, some changes may no longer be possible.

We accept the payment methods displayed at checkout.

Available payment options may vary depending on your device and location.

All prices on our Australian store are displayed in Australian Dollars (AUD) unless otherwise stated.

Yes. Once your order has been successfully placed, you’ll receive an order confirmation at the email address provided during checkout.

We’ll then create your personalised Photobrick design and send your preview by email within 24 hours.

If you don’t see our emails, please check your spam or junk folder.

If you still can’t find them, contact us at info@photobrick.com.au.

Yes. Our online store is powered by Shopify and payments are processed through secure payment providers.

Photobrick does not generally receive or store your complete credit or debit card details.

It’s simple:
1. Place your order and upload your favourite photo.
2. Our team creates your personalised Photobrick design.
3. Within 24 hours, we email you a digital preview.
4. Review your design and either approve it or request changes.
5. Once approved, we prepare and dispatch your Photobrick.
We won’t proceed until you’ve had the opportunity to review your design.

Yes! Every personalised Photobrick includes a FREE digital design preview.

We’ll email your preview within 24 hours of receiving your order and photo.

You’ll have the opportunity to review the design before approving it.

Once you’re happy with the design and approve it, we’ll prepare your Photobrick for dispatch.

Absolutely.

If you’d like any adjustments after receiving your preview, simply reply to the preview email and let us know what you’d like changed.

We’ll make reasonable design adjustments and send you an updated preview for approval.

Your order will only proceed once the final design has been approved.

Yes.

If you receive your preview and decide you’d prefer to use a different photo, simply reply to our email with your new photo before approving the design.

We’ll create a revised Photobrick design for you to review.

Once your final design has been approved and the order has been prepared for dispatch, changes may no longer be possible.

Your Photobrick preview will normally be emailed within 24 hours after you place your order and submit your photo.

If you haven’t received it, please check your spam or junk folder first.

If it’s still not there, contact us at info@photobrick.com.au with your order number and we’ll be happy to help.

Your digital preview is designed to give you a clear representation of how your finished Photobrick will look.

Because Photobrick transforms photographs into brick-based mosaic artwork using physical brick colours, there may be slight variations in colour and fine detail.

Screen brightness, display settings and lighting can also make colours appear slightly different.

We recommend reviewing your preview carefully before approving the final design.

For the best result, we recommend uploading a clear, well-lit and high-resolution photo.

Photos with clearly visible faces and good contrast generally produce the best Photobrick designs.

The appropriate size may also depend on the number of people or subjects in your photo.

If we believe another crop, photo or size would produce a better result, our team may recommend an adjustment before you approve your design.

Once you place your order and upload your photo, we’ll create your personalised Photobrick design and email you a preview within 24 hours.

Once you approve the final design, we’ll prepare and dispatch your order.

The sooner you approve your preview, the sooner we can get your Photobrick on its way.

Delivery time after dispatch depends on your location and the shipping service used.

Once your order has been dispatched, we’ll send you a shipping confirmation with your tracking number where tracking is available.

Please allow some time for the carrier’s tracking system to update after the shipping label has been created.

Frames or other components may occasionally be shipped separately and may have a separate tracking number.

International shipping may be available to selected destinations.

Enter your delivery address at checkout to see the shipping options currently available for your location.

International orders may be subject to customs duties, taxes or import charges imposed by the destination country.

Shipping costs are calculated and displayed at checkout based on your order and delivery location.

Shipping costs may vary depending on the product size, frame, destination and shipping method.

From time to time, we may also offer free or discounted shipping promotions.

Yes, provided your order has not already been dispatched.

Contact us as soon as possible at info@photobrick.com.au with your order number and the correct delivery address.

We’ll make every reasonable effort to update it before dispatch.

Once the parcel has been shipped, we cannot guarantee that the delivery address can be changed.

If you purchased a Photobrick package that includes an aluminium frame, the frame is included with your order.

In some cases, the Photobrick kit and aluminium frame may be shipped separately.

This means they may arrive at different times and may have separate tracking numbers.

First, please check around your delivery location, any safe-drop area, reception or building management, and with other members of your household.

You should also check any delivery information or photograph provided by the carrier.

If you still cannot locate your parcel, contact us at info@photobrick.com.au with your order number and we’ll assist you in investigating the delivery.

Photobrick transforms your favourite photograph into a personalised brick mosaic that you build yourself.

Your kit contains the components required to recreate your custom design piece by piece, turning your favourite photo into a unique piece of artwork.

It’s both a creative activity and a personalised keepsake you can display once completed.

Yes. Your Photobrick kit includes the bricks required to build your approved personalised design, along with the applicable baseplates and building instructions.

The exact contents depend on the Photobrick size and package you purchase.

Don’t worry — contact us at info@photobrick.com.au with your order number and details of the missing bricks or components.

Where we confirm that required parts are missing, we’ll arrange an appropriate replacement.

You generally do not need to return the entire kit just because some bricks or components are missing.

Please contact us as soon as possible at info@photobrick.com.au.

Include your order number and clear photographs showing the damage.

We’ll assess the issue and arrange an appropriate solution in accordance with our return policy and your rights under Australian Consumer Law.

Photobrick converts your photograph into mosaic artwork using a defined range of physical brick colours.

Our design process selects suitable available colours to recreate your photograph as closely as reasonably possible in brick form.

As a result, some colours and fine details may differ slightly from the original photograph.

Your digital preview allows you to see and approve the design before your order is dispatched.