We’re committed to providing a seamless shopping experience, from order placement to delivery and beyond. Enjoy fast, secure shipping with tracking on all orders, so you know exactly when to expect your items. If something isn’t quite right, don’t worry—our easy return process allows you to return or exchange products within 30 days of receiving them. We prioritize your satisfaction and aim to make every step, from shipping to returns, as smooth and stress-free as possible.

For more details, please review our Shipping Policy.

Which size should I choose?

Choose your PhotoBrick size based on the number of people in your photo:

40 × 40 cm – Best for 1 person
52 × 52 cm – Best for 1–2 people
52 × 78 cm – Best for 2–3 people
78 × 78 cm – Best for 3–5 people
78 × 104 cm – Best for 4–7 people
104 × 104 cm – Best for 6–10 people  

For the best result, choose a larger size for photos with more people or more detail.

How does the design preview work?

After you place your order and upload your photo, our design team will create your personalised PhotoBrick design. We’ll send you a preview for review before production begins.

Can I approve my design before production?

Yes. We’ll send you a design preview before production. Your PhotoBrick will only move forward once the design has been reviewed and approved.

What photo should I upload?

For the best results, upload a clear, high-quality photo. Photos with good lighting and clearly visible faces work best. Avoid blurry, very dark or low-resolution images where possible.

What happens after I order?

Once your order is placed, we’ll prepare your personalised PhotoBrick design and send you a preview. After the design is approved, we’ll prepare your PhotoBrick kit and ship it to you.